We want you to be completely satisfied with your purchase. In the unlikely event, one of our products does not meet your expectations; we will be happy to offer you a replacement, refund, or exchange for:

Change of Mind

If you’ve had a change of heart about an item you have ordered, we’ll need to receive it back to us unopened and unused, in the original packaging.

Faulty Item

If the item you have received is faulty, please get in touch with us with a detailed description of the product fault, and a photo if possible.

Allergy Return

In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with us.

Incorrect Item/Damaged on Arrival

If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo, and contact us within 7 days of delivery.


Return Instructions

Please contact us through the Contact Us page or email us at orders@aestheticsrx.com.au. Please include your order number and let our Aesthetics Rx team know about the issue and why you would like to return your product.

*Note – Aesthetics Rx products purchased online cannot be returned via a retail outlet, likewise, we do not accept returns for merchandise originally purchased at a retail location. 

$15 off your first purchase

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